FAQ
Frequently Asked Questions (FAQ)
Find answers to the most common questions below. If you don't find what you're looking for, our support team is happy to help!
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Q: Can I change or cancel my order?
A: Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@sorotechusa.com if you need to make changes.
Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and industry-standard security protocols to protect all transactions.
Shipping & Delivery
Q: How long does shipping take?
A: US orders typically arrive in 5–10 business days for standard shipping, or 2–4 days for express. International orders take 10–21 business days. See our full Shipping Policy for details.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping rates and times are calculated at checkout.
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number by email. Use it to follow your package in real time.
Products
Q: Are your products genuine and high quality?
A: Yes. Every product in our store is carefully selected and tested to meet our quality standards. We do not sell counterfeits or low-quality goods.
Q: What if my product arrives defective?
A: Contact us within 7 days at support@sorotechusa.com with photos, and we'll send a replacement immediately — at no cost to you.
Returns
Q: What is your return policy?
A: We offer 30-day hassle-free returns on all eligible items. See our Return & Refund Policy page for full details.
Q: How long does a refund take?
A: Refunds are processed within 3–5 business days after we receive your return.
Contact Us
Still have questions? We'd love to hear from you!
Email: support@sorotechusa.com
We respond within 24 hours, 7 days a week.