Shipping Policy

Shipping Policy — Sorotech

 

Thank you for shopping with Sorotech! We are committed to delivering your order quickly and safely.

 

Processing Time

 

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

 

Shipping Times & Rates

 

Standard Shipping (US): 5–10 business days — FREE on orders over $50

Express Shipping (US): 2–4 business days — $12.99

International Shipping: 10–21 business days — Rates calculated at checkout

 

Please note: Shipping times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances.

 

Order Tracking

 

Once your order has shipped, you will receive an email with your tracking number. You can use this number to monitor your delivery status at any time. If you have not received tracking information within 3 business days of placing your order, please contact us.

 

Customs & Import Duties

 

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping rates.

 

Lost or Damaged Packages

 

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@sorotechusa.com. We will work with you to resolve the issue as quickly as possible.

 

Contact Us

 

For any shipping-related questions, please reach out to our support team:

Email: support@sorotechusa.com

We respond within 24 hours, 7 days a week.